General FAQ

1.     What is PlayAtJewel membership?

PlayAtJewel membership is the official membership programme by Jewel Changi Airport, which comprises 3 types of passes:

       i.         Individual Annual Pass

      ii.         Family Annual Pass

     iii.         Season Pass

As a member, you will be able to enjoy great savings and privileges while visiting Jewel Changi Airport and Canopy Park on Level 5. The PlayAtJewel membership can be renewed 30 days before expiry.

2.     How can I sign up for PlayAtJewel membership?

You can sign up for PlayAtJewel membership via Jewel Changi Airport official website.

Click on the “Sign Up” icon and follow the instructions to sign up for a new PlayAtJewel membership.

3.     What are the benefits that I can enjoyed as a PlayAtJewel passholder?

PlayAtJewel passholders can enjoy privileges and perks such as:

• Unlimited admission to the Canopy Park, Mastercard® Canopy Bridge, Hedge Maze, Mirror Maze, Bouncing Net and Walking Net.
• Invitations to Jewel Changi Airport’s workshops and events
• Exclusive dining and retail privileges, plus birthday perks during your special month

4.  How long is my PlayAtJewel membership valid for?

For PlayAtJewel Individual / Family Annual passholder, the membership is valid for one (1) year from the date of application.

For PlayAtJewel Season passholder, the membership is valid for six (6) months from date of application.

5.  How do I check my PlayAtJewel membership expiry date?

Your PlayAtJewel membership validity period is indicated on your membership e-Card. To check your PlayAtJewel membership expiry date, simply log in to your membership e-Card via Jewel Changi Airport official website, click on the “Login” icon, the expiry date will be reflected beside the e-Card.

6. Do you offer concessionary PlayAtJewel membership for Senior Citizens?

Concessionary PlayAtJewel membership is available for Seniors 60 years old and above, with Singapore NRIC of FIN card. You may find the prices for the respective concessionary Senior memberships under each PlayAtJewel membership category.

7.     Do you offer a concessionary PlayAtJewel membership for students?

While we do not offer a concessionary PlayAtJewel membership for students, concessionary PlayAtJewel membership is available for children aged 3 to 12 years old. You may find the prices for the respective child memberships under each PlayAtJewel membership category.

8. Can I convert my admission tickets to a PlayAtJewel membership?

Only Bundle Deals 2 & 4 tickets are allowed to be converted into PlayAtJewel membership.

Same day admission Bundle Deals 2 & 4 tickets will be refunded, and guests will be required to purchase the PlayAtJewel membership separately.

Any other Individual Attraction, Bundle Deals 1 and 3 tickets are not applicable for conversion.

You may convert your admission tickets under the following conditions:

• Admission tickets must be presented.
• Conversion must be processed on the same day of admission and based on 1 admission ticket to 1 membership.
• Travel agent tickets, complimentary tickets and all promotional tickets are not eligible for conversion to membership. 

9.   As a PlayAtJewel membership passholder, do I still need to make any timeslot reservation for Bouncing Net?

No reservation is required, and you may join the queue to enjoy our Bouncing Net on the day of visit.

10. Must all members of the PlayAtJewel Family Annual passholders be present to enter the ticketed attractions or enjoy the privileges?

Any member(s) of the Family PlayAtJewel membership can present the PlayAtJewel e-Card for entry into ticketed attractions. All child entry must be accompanied by a paying adult or an adult PlayAtJewel member.

11.Who can I contact if I face any issues regarding my membership?

You may write in to our Jewel Guest Centre at this email: contact.us@jewelchangiairport.com or call +65 6956 9898 (10am - 10pm) to speak with our Jewel Guest Centre team.

During Sign Ups

1.     My spouse and I wish to sign up for a membership. We have one child and he/she will be turning 4 within this year. Should my spouse and I sign up for two PlayAtJewel Individual Annual pass or should we sign up for a 2 Adults & 1 Child Family Annual pass?

For your info, Child below 3 years old is entitled to free admission. The family may choose to purchase 2 PlayAtJewel Individual Adult Annual pass as the child will be entitled to free admission since he/she is still 3 years old. Alternatively, the family may wish to purchase 2 Adults & 1 Child PlayAtJewel Family Annual pass to enjoy the membership’s benefit and privileges throughout the valid membership period. 

2.       I have purchased a PlayAtJewel Family Annual pass for 2 adults and 1 child last month, can I top up $30 to add on a 2^nd child?

Any add on of family member to the membership is not allowed after purchase.

3.     Can I replace a member in the middle of the membership validity period?

As memberships are non-transferable, member replacements or change are not permitted in the middle of the membership validity period.

4. We are a multi-generation family (parents, grandparents and grandchildren), comprising of 2 Senior, 2 adults and 4 children. Which PlayAtJewel membership should I take up?

PlayAtJewel Family Annual pass allows purchase for up to 2 Adult + 5 child/senior. The family may sign up for PlayAtJewel Family Annual pass for 2 Adult + 5 child/senior and 1 PlayAtJewel Individual Annual pass for child/senior.

Renewal

1.     When am I able to renew my membership?

Renewal option will be available at your membership login page 30 days prior to expiry and you may click on “RENEW” to proceed.

2.     My membership is due for renewal but I am experiencing issues. What should I do?

You may write in to our Jewel Guest Centre at this email: contact.us@jewelchangiairport.com or call +65 6956 9898 (10am - 10pm) for assistance.

PlayAtJewel Membership Privileges

1.     How can my Family enjoy the Jewel Privileges?

Simply present your PlayAtJewel membership e-Card when placing your order to enjoy the F&B or Retail privileges. Please note that you may be asked for your identification card for verification purposes.

2.     I am a member of PlayAtJewel. Am I able to authorize a friend, family member or caretaker to enjoy my membership’s benefits and privileges?

All PlayAtJewel membership is non-transferable. Passholder must be present to enjoy PlayAtJewel benefits and privileges.